Frequently AskedQuestions

We are a hard working team committed to the happiness of every client we work with. Our characteristic and holistic approach ensures that every order, image or design reflects their studio style and preferences.

Firstly, you will need to create an account on our website. Register your account here.

Once you finish your registration, it is time for your first order. You just need to choose the desired service by clicking on one of the buttons.

Then, you will be directed to the appropriate form in which you will instruct us about any specific notes you might have.

Please be aware that all services in the form are set as a default no. By clicking yes, you will choose the service you need and will be able to add specific notes to the order you are submitting.

If you have already registered your account on our website, you need to simply click here or you can do so by visiting Pro Membership section on the home page of our website.

At the initial phase, meaning first 2-3 orders, provide us with detailed instructions while uploading orders, be detailed and to the point with your feedback once we send you edited orders. This will help us to get more and more familiar with your style. Should you have some sample images from the past to send along that would be of much help as well. Once we get to know your style and understand your post production requirements, the process will be quite straightforward.

Color corrections ensures that your images are adjusted to highlights, shadows, exposure, vibrancy and saturation. The images are manually adjusted making sure firstly on a good skin ton that is consistent in each image from a batch.

Each image is processed and adjusted individually according to its skin tone, taking into consideration natural light of the surroundings. Therefore, each image will be set to balance, exposure and tonal settings based on the clients’ preferences.

Register or Login to your account on our website and choose the desired service by clicking one of the buttons.

By clicking on one of the services you will be directed to a form that is specific to that service. Please fill out the form and add notes for more information about the order.

After you choose the service and give us your inputs, you will have the option to select your preferred upload method. Available are Web upload, WeTransfer, Dropbox and FTP transfer.

In case that you need a rush service, please let us know by picking the desired option from the drop down menu.

After you choose the service and give us your inputs, you will have the option to select your preferred upload method. You can upload your files via web upload, WeTransfer, Dropbox and FTP.

It is a case by case situation which solely depends on your internet service provider’s upload speed, image type and number of images.

Once you submit your order and images, you will get a notification along with accompanying email. If the upload was unsuccessful, you can always contact us or choose any other upload method such as WeTransfer, Dropbox, Hightail, FTP, etc.

Usually, your orders will be returned in 5 business days or even less. In case that you need a quicker turn around, you can choose one of rush services for that order. You will find this option just above the upload method in your form.

Edited files will be available for download on your account page on our website, where you will see all the necessary information about the order, such as: order number, order reference, order status, order value, etc.

In case that you are not happy with the job, please let us know by requesting a redo. Provide as much feedback as possible and we will get back to you within the next business day. A redo button is located next to the download button on your account page.

Thanks to a team of highly skilled and diverse artists, Purple Key offers extensive scope of editing services. From basic edits such as Color Correction, Standard Edits, Culling Services, and Batch Editing Services, to those requiring much more skill such as Custom Edits and Creative Edits.

We also offer Album Design services and add-on services such as Social Media Management, Graphic Design, Web Design, and Video.

Yes, however we always assign up to 3 editors to each of our clients. So, if your editor is away, you will still receive the same quality of retouching as it will be done by editor who knows your style and your requirements.

Our editing services for the most part include all the necessary work needed for the print ready image.

however, images processed within the Color Correction service and proof ready and may require additional final touches

Register here if you want to sign up for our standard account. Afterwards you can submit your orders by choosing desired service by clicking one of the buttons.

If you want to take advantage of our Pro Membership plan, you can register here.

Your work will be edited by one of our highly skilled digital artists. However, we always assign up to 3 editors for one account, so if your editor is away, you will still receive the same quality of retouching as it will be done by someone who knows your style and requirements.

Before submitting your fist test order, it would be great to try out with a free of charge test run, just to get familiar with your editing style and work.

Once we send you back a final product that you can evaluate we can proceed with your first order.

Should you have some sample work or previously retouched images to send along the way, it would be of much help. Once your first order is completed, you will need to make a payment by your Credit card or PayPal in order to download your files.

Your information can be update on your account once you long in on our website.

Before making a payment it will always ask you to check whether you wish to pay by credit card, PayPal or prepay balance.

Once that filed is marked, you will need to enter your card details.

Yes. We kindly ask you to fill out an order for every project you are submitting. This will give us clear instructions about the order and will help us deliver the desired quality.

Yes, in case that you need a rush service, please let us know by picking desired option from the dropdown menu.

We are using the latest version of Adobe Lightroom for selection and color correction, and for all edits we are using Photoshop.

Yes, we offer cropping and straightening.

This is not something we do on our own, unless we are instructed.

Therefore, please make note in your order that you wish a crop and provide us with the format, the same goes for straightening.

Both formats are accepted.

RAW files are always a better option, the file provides more information and with that said has more options for manipulation.

Imagine that you can submit unlimited number of orders, that turnaround for them is 36-72 hours, that you have a dedicated account manager – a go to person that will make sure you are given a VIP treatment.

A low monthly fee holds the key that unlocks the world of new features, opportunities, and discounts. By becoming a Pro Member, you obtain an access to various benefits that will allow you to focus on shooting, marketing, growing your business, or just spend more time with your family.

If you have already registered your account on our website, you need to simply click here or you can do so by visiting Pro Membership section on the home page of our website.

If you haven’t registered your account on our website, you can do so by clicking here and once you finish your registration you can become a Pro Member.

Our 30-day trial program will allow you to try our service without worrying about the outcome.

We want to make sure that you are 100% satisfied and confident about our team before you actually commit to an annual contact.

Should you still decide to drop out of the Pro membership program in the first 30 days your contract will be dissolved, and you are free to leave the program. Your only obligation is to pay for the work that was fully approved and completed up to date with the current pricing provided.

Yes. 3 orders can be edited at the same time. You can send multiple jobs, however, only 3 processed the rest will be put on hold until the first 3 are completed.

Once the onboarding is completed, all other orders received will be completed within 5 business days.

Once your order is completed you will be notified via email by receiving a confirmation.

You will then need to log on to your account and make a payment in order to download your files.

Once payment is made your invoice will be generated and you will be able to make a download from your account.

Unlimited Album Design, Social Media Marketing, Graphic Design, Web Design & Video Production.

Yes, of course you can submit more than 800 images per event, however any image submitted over 800 will be charged at £0.15.

You can submit all the shoots you take, regardless of the photography type.

Yes, of course you can. But we do not accept you to use the services and submit images from multiple shooters in your studio shooting different weddings.

The account is linked to one photographer and their jobs. Should you have any questions, please do not hesitate to contact us in order to better understand and define your situation.

The Pro membership program is a program for a single photographer, therefore we are always open to hear your needs in order to further discuss about special pricing options.

Yes, you can, however we will add up all submitted images and invoice accordingly.

Any image submitted beyond the 800-image limit will be invoiced at £ 0.15.

Yes, any event including multi-day weddings can be submitted as individual orders, however only up to 800 images per day or event.

Any image above the 800-image limit will be invoiced at £ 0.15.

Please provide us with detailed instructions while uploading your first few orders and be detailed and to the point with your feedback once we send you edited orders. This will help us to get more and more familiar with your style. Once we get to know your style and understand your post production requirements, the process will be quite straightforward.

We don’t mind receiving sample work, should you have any to send along with your new order, that we will use as a reference.

Please give detailed and to the feedback by replying to the email you received from the editing team. This will help us to get more and more familiar with your style. Once we get to know your style and understand your post production requirements, the process will be quite straightforward.

In case that you are not happy with the job, please let us know by requesting a redo. Provide as much feedback as possible and we will get back to you within the next business day. A redo button is located next to the download button on your account page.

We take notes from the feedback you give us and apply them to your profile in our database. Your profile is used for all submitted orders unless you give us specific notes in an order form.

In case you need special approach for different types of photography (boudoir, wedding, beauty, etc.), we will create a section on your profile for each of them.

Once you are logged in to your Purple Key account, you just need to choose the desired service by clicking on one of the buttons.

Then, you will be directed to the appropriate form in which you will instruct us about any specific notes you might have.

Please be aware that all services in the form are set as a default no. By clicking yes, you will choose the service you need.

Yes. We kindly ask you to fill out an order for every project you are submitting. This will give us clear instructions about the order and will help us deliver the desired quality.

Yes, in case that you need a rush service, please let us know by picking desired option from the dropdown menu.

Please contact us in case you need the same day delivery, we deal with this on a case by case ground.

Register or Login to your account on our website and choose the desired service by clicking one of the buttons.

By clicking on one of the services you will be directed to a form that is specific to that service. Please fill out the form and add notes for more information about the order.

After you choose the service and give us your inputs, you will have the option to select your preferred upload method. Available are Web upload, WeTransfer, Dropbox and FTP transfer.

In case that you need a rush service, please let us know by picking the desired option from the drop down menu.

Once logged on to your account, at the bottom of the upload form you will find the following options.

By clicking on the web uploader, a drag and drop field will appear where you can add your files or click on browse to find the files on your local disk. You can also click on other upload methods which are provided.

You will be able to browse the files on your computer and select the ones you wish to send for editing.

It is a case by case situation which solely depends on your internet service provider’s upload speed.

The upload time will also depend on the type of the files as well as the number of images

You can always inform us about your deadline in the instructions, or simply by sending an email to retouching@purplematrix.co.uk

You will receive an email confirming that your order is ready for download, along with the link to your client portal

Edited files will be available for download on your account page on our website, where you will see all the necessary information about the order, such as: order number, order reference, order status, order value, etc. You can always contact us should you encounter any kind of trouble.

The completed files are located on your Purple Key account under your order history.

Once clicking on the download link, a zip file will be downloaded on to your computer with the completed images.

Our team picks the best images from the batch.

We make sure that the images we choose for a final touch are sharp, that the people in the image are looking towards the camera, are smiling, etc.

Color corrections ensures that your images are adjusted to highlights, shadows, exposure, vibrancy and saturation. The images are manually adjusted making sure firstly on a good skin ton that is consistent in each image from a batch.

Yes, we offer cropping and straightening.

This is not something we do on our own, unless we are instructed.

Therefore, please make note in your order that you wish a crop and provide us with the format, the same goes for straightening.

In order to export the images, additional processing needs to be made, therefore the JPG batching service is added to your form.

As an alternative, you can choose a Lightroom Catalog for your return file type.

Yes, we can select the images for you.

RAW files are always the best choice, but we do accept original JPGs as well.

No, this service doesn’t encompass any pixel manipulation. For requests outside of offered scope in Basic Edits (color correction, skin smoothing, color pop, contrast boost) please check out our Custom Edits service.

You can choose either color or B&W toning. The color variant will be applied unless the B&W toning has been requested.

Color correction is part of the basic edits.

The edits are returned as full resolution, JPGs unless otherwise requested.

Yes, we can select the images for you.

RAW files are always the best choice, but we do accept original JPGs as well.

No, this service doesn’t encompass any pixel manipulation. For requests outside of offered scope in Standard Edits (skin smoothing, texture, dodge & burn, tonal enhancement, etc.) please check out our Custom Edits service.

Color correction is part of the standard edits service; however, a different color correction process is used.

We will always work to find a solution for your studio work. However, should you need a specific request we will do our best to create a custom option for you that works best.

The images are returned in a JPG, unless otherwise requested.

The images are returned in a JPG, unless otherwise requested

Yes, you can. But it may not be entirely used.

You can always send us ides or instructions on what you would like to receive as a final product.

RAW files are always the best choice, but we do accept original JPGs as well.

The files will be upload via WeTransfer, Dropbox, Hightail or SmugMug for proofing.

The images are returned in a JPG, unless otherwise requested.

We can currently post to Instagram, Facebook, Twitter, LinkedIn…

Yes, should the program not work out for you in the first 30 day, you can cancel Social Media Management service sand your account goes back to its previous status.

There is not limit on how many posts you make per week.

The program contains of 12 Social Media posts and 4 Blog posts per month.

Yes, you can let us know in which order to follow them by numbering each photo

We will make the decision, on how many images

Yes, we can tag people within your posts, and you can always let us know about the hashtags that you would like us to use.

You can send feedback to retouching@purplematrix.co.uk or your dedicated account manager.

Once we agree on the job will also touch base on the turnaround time and agree on a time and day to have it posted for your targeted audience.

We can spread the posts throughout the week.

Yes, we can schedule weekend posts.

Yes, we can make a schedule and specify which images and posts get posted and when. In order to make sure that images have already been viewed and approved by your clients.

It is very important to have filled out the Social Media Credentials form. Within that form your will include any information you wish to be included in your post.

Yes, in order to specify each post so that we are on a right track with accurate information.

Yes, all you need to do is to submit a new form and fill out the social medial section.